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The gamer of Luxembourg was asked many times because of the local casino to go through a good KYC view to help you withdraw the new payouts. The gamer had been unclear about the new verification techniques plus the certain data files needed. Despite multiple interactions on the local casino, the ball player had felt the newest solutions have been automated and lacked clearness. We’d intervened by the facilitating communications between the pro plus the casino, and possess expected to examine the new data at issue.
- The gamer from Ukraine is incapable of withdraw their payouts.
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- The player from The brand new Zealand has made an effort to withdraw their profits, nevertheless deal is actually came back to their membership.
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Whether or not we believed that topic had been resolved, instead of a confirmation from the user, we had been obligated to reject which problem. The ball player from Germany claimed €40 double playing Extra Victory X, however these earnings were not credited to his membership. The new gambling establishment returned touch around and you can aided you care for the truth. The gamer from Germany are feeling tall decrease inside choosing a payment from a gambling establishment despite a verified account.
Player’s earnings were confiscated and membership are prohibited.
Immediately after partners initiatives Local casino verified their email address and he is actually in a position to withdraw their earnings inside payments from five hundred euros. The ball player in the Down Saxony filed the expected documents, but he is still don’t withdraw their payouts. The player from Germany has questioned a free account closing. The issue try successfully fixed plus the player’s account finalized.
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- The player away from Germany desires his deposits getting reimbursed while the the new local casino doesn’t keep German Licenses.
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Problems personally on the Vulkan Vegas Local casino
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The gamer away from Austria are experiencing difficulties withdrawing his winnings. The player out of Germany could have been trying to contact casino help without getting effective. The player out of Ireland questioned a withdrawal three months back.
Pro complains on the total local casino feel.
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Player’s deposit try forgotten.
The ball player away from Bulgaria reached vulcanvegas.com even with playing restrictions inside her country and lost a whole lot of money. She claimed that web site failed to adequately ensure her restriction position and you may looked for the new come back of all deposits produced. The newest ailment is refused because of the player’s insufficient effect to follow-up concerns. The fresh Problems Party informed him you to definitely rather than help proof, including screenshots otherwise videos, the case couldn’t getting pursued then.